Israel Tour Cancellation Information

If an Applicant or Parent/Guardian (if Applicant is under 18) wishes to cancel their place on a Programme he or she must contact in writing the Youth Movement/Organisation they booked through.

An Applicant or Parent/Guardian (if Applicant is under 18) who cancels his or her place prior to the deposit payment deadline (as defined in the Youth Movement/Organisation literature) will be entitled to a refund less the Administration Fee.

– Any Participant or Parent/Guardian (if applicant is under 18) who cancels after the deposit deadline will be entitled to a refund according to the following schedule:

• 61 days or longer prior to departure date: 100% of monies paid less deposit and the Administration Fee
• From 31-60 days prior to departure date: 50% of monies paid less deposit and the Administration Fee
• From 15-30 days prior to departure date: 20% of monies paid less deposit and the Administration Fee
• From 1-14 days prior to departure date: no monies refunded.

For the avoidance of doubt, if a Participant cancels their place for medical reasons, the cancellation policy will apply and it is the responsibility of the Parent/Guardian to file an insurance claim.

Please note: if a place on Israel Tour is cancelled, a re-application will only be accepted by the Youth Movement/Organisation at their sole discretion (although application to a different Youth Movement/Organisation is permitted).

If a cancellation is due to the illness or death of the Applicant or his or her immediate family and provided that the Applicant or Parent/Guardian (if Applicant is under 18) provides the Youth Movement/Organisation with a valid medical or death certificate or independent verification of the exceptional circumstances (if requested) then the Youth Movement/Organisation shall process a claim for the remaining money (after the terms in 1.3 have been applied) with the insurance company. This will be in accordance with the insurance cover outlined in the Important Information Document.

If the Participant fails to check in for their flight from the UK, and have not contacted the Youth Movement/Organisation to explain why circumstances have delayed his/her outward travel and to obtain approval for a change of date for outward travel, then JAFI retains the right to cancel any other arrangements booked with JAFI; the Participant will therefore be unable to use any connecting or return flights to the UK. No refund will be made for any unused arrangements in these circumstances.